eviivo has launched a full WhatsApp and SMS integration inside its AI-powered Guest Manager. The upgrade enables hotels and STRs to manage real-time guest conversations across multiple channels from one unified inbox.
Built directly into the Guest Manager’s Conversations view, operators can now handle WhatsApp, SMS, email, OTA platform messages, and AI chatbot replies in one place, reducing both cost and complexity.
Integrating text messaging offers a clear communication advantage: with a 98% open rate (5x higher than email open rates) SMS and WhatsApp are ideal for urgent, high-priority guest communications like pre-arrival instructions, check-in reminders, or last-minute updates.
The system also adjusts to guest preferences by region. WhatsApp dominates in Europe, while SMS is preferred in the U.S. If a WhatsApp message fails to deliver, the platform automatically falls back to SMS to ensure reliability.
eviivo CEO Michele Fitzpatrick framed the move as a major leap for guest engagement: “The integration of WhatsApp and SMS into our messaging suite, meets a clear and urgent need in the hospitality industry: helping hoteliers and hosts connect with guests on the platforms they actually use. We’re proud to be the first to offer a truly unified, messaging solution across email, OTAs, direct booking, SMS, and WhatsApp, all in one place, using local numbers, and with 24/7 availability thanks to our AI-powered capabilities. It's about giving operators the essentials that directly impact guest satisfaction and experience while making team communication simple and scalable across every property they manage.”
