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Dream Host
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Review Added By: maven (Posted on Sunday, 10 June 2007)
This is the worst hosting company we have ever come across. Not only are they technically in over their heads, they have a tendency to blame their customers for issues that come up and for even expressing discontent with the FREQUENT down times (about 2 times a week email is down, randomly through a week, websites, ftp service etc goes down). We signed up with dreamhost because we thought it would be nice to have a "green host" and because their prices looked good. Within the first 2 weeks, our smtp service was down 3 times... 1 of those times the issue was resolved after 9 daytime hours were lost!
They have a status blog they're very proud of where they report issues (and they really don't report all of the issues). On this status blog www.dreamhoststatus.com, commenters who are very obviously employees of this company are constantly bickering with the people who are complaining about the latest service outages. There are homophobic, sexist, and in general rude and obscene things that customers who dare say a non-flattering word about the company are constantly called by "anonymous" commenters in almost every blog entry.
Everyone from the bottom to the top seems to have a sense of entitlement. Being "green" does not mean people get to get away with horrible service. They are proud of being employee-owned, but it seems all those employees/owners are so emotionally invested in keeping up this pride facade, they don't actually do their job properly. Either their hardware or their systems admins need to be replaced, but of course, they are too proud to entertain such ideas.
Dreamhost is all sizzle no steak, and it's really not worth the trouble, unless all you are running is a vanity site, and you never use your domain email. If you're looking for a cheap but good host, check out godaddy.com, eboundhost.com, hostgator.com, all with better uptimes. Dreamhost is really a terrible choice for a web host.
Review Added By: John W. (Posted on Sunday, 2 July 2006)
I have been using them for over a year and have had no problems with any of the sites I host there. Their control panel did take a while to get used too but other than that they have been fine. Where else can you get a year of hosting for under $30 with a free domain name (Use promo code 30AYEAR). Plus they off a 97 day guarantee.
Review Added By: john (Posted on Monday, 10 April 2006)
Very good host. Their hosting space is by far the best out there beating its competitors noticeably. So far, support has been good and they've gotten back to me within half a day.
Only reason I will probably change to another host next year is the admin panel. It's respectable of them to try to make their own . . . but honestly, they just need to get cpanel or something high end. A lot of it is just spread out everywhere and it's very unorganized. I hate how you have to register an account through their entire system in order to access ftp because in most cases, the username is already taken by someone else being hosted by dreamhost. Also, it's just unprofessional to try and host sites and tell them to use the ftp url badillo.dreamhost.com instead of ftp.domainname.com. I'd probably rate their admin panel 2/5 but everything else is top notch.
Review Added By: Jackson (Posted on Tuesday, 26 July 2005)
Dreamhost is by far the slowest worst host I have ever dealt with. They refuse to help me out when I call them and have even mocked me on the phone. I would not use Dreamhost ever again or recommend it to anyone.
Review Added By: Diana (Posted on Wednesday, 15 June 2005)
My experience with Dreamhost was positive at first. Although their admin control panel was impossible to navigate, they offered way more bandwidth than anyone else for a good price. But then the outages started. They suspended my account, locking out my users, and told me to fix it. But didn't tell me what to fix.
When I updated the software I was using to something faster, I had to practically beg them to turn me back on just to test it! A month later, they shut me down again WITHOUT WARNING and demanded I get a dedicated server for $100/month - 10 times what I was paying already. Meanwhile, they wouldn't let me access my own database and files to move them to a better host! It took legal threats from both me and my new hosting company (run by a friend) to get them to free my files.
Oh, and while my files were locked up and NO ONE was using my site, their stats said I was using 14% of the processing power of the server. WTF? So now I've got 2,000 angry users on my back, a mess of files to salvage, and it turns out Dreamhost was wrong about the whole overload thing. They were very unprofessional about it.
Their support system is terrible - amateurish and vague. Everything was running fine until they tried to "improve" it. Their subsequent "help" kept making things worse. They're a good deal if you have a quiet, HTML-only site with no traffic, but if you have anything with php or MySQL or such, stay away!
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